Terms and Conditions

About bitterbuffalorecords.com

Bitterbuffalorecords.com is a digital platform owned and operated by Caliche Amarillo LLC, doing business under the trade names of Bitter Buffalo Records, Bitter Buffalo, Caliche Co., Caliche Amarillo, and Caliche ("Trade Name"). Our physical location is 2311 Southwest 7th Avenue, Amarillo, Texas 79106, USA. All transactions conducted on bitterbuffalorecords.com, including receipt, processing, and fulfillment, are managed by Caliche Amarillo LLC.

Bitter Buffalo Records Terms of Service

Effective Date: 10/16/2023

Welcome to bitterbuffalorecords.com! We're delighted to have you as a valued customer. Before you explore and make purchases on our online platform, please review our Terms of Service.

By accessing or using our website, purchasing our products, or engaging with our services, you agree to comply with and be bound by these terms. If you do not agree with any part of these terms, please do not use our services or make any purchases from our store.

1. Definitions

- "Online Store" refers to bitterbuffalorecords.com, its website, and its services.

- "Customer," "You," or "Your" refers to individuals or entities using our services or purchasing our products.

- "Products" refer to records, books, eBooks, audiobooks, CDs, tapes, and any other related items available for purchase on our website.

- "Services" include any features, functionalities, and support offered by bitterbuffalorecords.com.

2. Registration and Account

To make purchases and fully utilize our services, you may need to create an account. You are responsible for maintaining the security of your account information and are required to provide accurate and up-to-date information. Please notify us immediately if you suspect any unauthorized access to your account.

3. Product Information

We strive to provide accurate product information, including descriptions, pricing, and availability. However, we cannot guarantee that all information is free of errors, omissions, or inaccuracies. We reserve the right to correct any errors or update information at any time.

4. Ordering and Payment

When you place an order through our website, you agree to pay the specified amount for the products and any applicable taxes and shipping fees. Payment options are outlined on our website and may be subject to change. We reserve the right to refuse or cancel any order at our discretion.

5. Shipping and Returns

We offer shipping to addresses within our designated shipping areas. Please review our shipping policy and contact us for international or special shipping requests. 

We understand that sometimes returns may be necessary. To facilitate a smooth process, please follow our return policy:

- Returns are accepted within 7 days of the product's arrival at your designated shipping address.

- To initiate a return, please contact us by phone, email, or website chat

- Returned products must be in their original condition, unopened, and with all original packaging and accessories included. Any items that show signs of use, damage, or tampering will not be eligible for a refund.

- Shipping fees for returns are the responsibility of the customer, unless the return is a result of our error (e.g., wrong item shipped, product defects).

- Please allow up to 8 days for the refund to be processed.

We aim to provide the best possible service, and if you have any questions or concerns about our return policy, feel free to contact us.

6. Pricing and Promotions

Pricing for our products is subject to change at any time without notice. Promotions and discounts may also be available periodically, and their terms will be clearly communicated on our website.

7. Copyright and Intellectual Property

All content on our website, including product descriptions, images, book covers, and logos, is the property of bitterbuffalorecords.com. You may not use, reproduce, or distribute any content without our explicit permission.

8. Limitation of Liability

We are not responsible for any indirect, incidental, or consequential damages that may arise from using our services, products, or website. Our liability is limited to the amount you paid for the products or services.

9. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of the state of Texas, United States. Any disputes or claims arising from or related to these terms will be subject to the exclusive jurisdiction of the courts in the state of Texas, United States.

10. Changes to Terms

We reserve the right to update or modify these terms at any time. Any changes will be effective upon posting on our website. We encourage you to check this page periodically for updates.

11. Contact Information

If you have any questions or concerns about these Terms of Service, please contact us at:

Bitter Buffalo Records

2311 SW 7th Ave, Amarillo, Texas, 79106

info@bitterbuffalorecords.com

(806) 398-1008

Thank you for choosing bitterbuffalorecords.com. We appreciate your business and hope you enjoy your shopping experience with us!